Services
Chatbots deployed across multiple platforms at once — not one at a time, not with separate codebases, not through three different vendors. Each service below is a standalone engagement with a defined scope.
Multi-Platform Deployment
One bot, several channels. We configure and deploy your chatbot across Telegram, Viber, WhatsApp, and web simultaneously. The logic stays consistent; the interface adapts to each platform's constraints and user expectations.
Custom Flow Design
Conversation architecture built around your specific use case. Whether that's lead qualification, appointment scheduling, or support triage — the flow is mapped, tested, and adjusted until it handles real user behavior, not just the happy path.
CRM & API Integration
The bot connects to your existing systems — CRM, calendar, payment processor, or internal database. We handle the API work so data flows without manual copying between tools.
Ongoing Maintenance & Iteration
After deployment, user behavior reveals gaps that no amount of planning can anticipate. We monitor conversation logs, identify drop-off points, and update flows on a scheduled basis. This is a retainer engagement — not a one-time fix. You get a dedicated contact, not a support ticket queue. Platforms update their APIs without warning; we handle that before it breaks anything on your end.
How a project runs
Each engagement follows a structured sequence. Scope determines which steps apply — smaller projects skip the integration phase entirely. Nothing gets built until the brief is confirmed in writing.
Start a conversationBrief and scope definition
We ask specific questions about your use case, target platforms, and existing systems. You get a written scope document — not a sales call with vague promises about what's possible.
Flow architecture
The conversation structure is drafted as a visual map. You review it before any code is written. Edge cases and fallback responses are included from the start, not added later as patches.
Build and integration
Bot logic is built against the agreed flow. If integrations are in scope, API connections are configured and tested with live credentials in a staging environment before anything touches production.
Platform deployment and handover
The bot goes live on each agreed platform. You receive documentation covering the flow logic, admin access, and what to do if a platform changes its API requirements — which they do, regularly.
Iteration based on real data
After two to four weeks of live traffic, we review conversation logs together. Most flows need adjustment after real users interact with them. This review is included in the initial engagement, not billed separately.